The bus and coach industry has been plagued by decades of complacency. The time to modernize technology, compete and grow is now. Scheduled bus services – including intercity line runs, airport shuttles, college and corporate transportation, scheduled bus tours and other similar bus segments – are realizing now that a huge opportunity exists to capture more passenger “share of wallet.”
Trains have many of the same passenger requirements as other intercity and transit operations including customer management, capacity management, manifests, and scanning and redeeming tickets train side, making them a growing industry that can benefit from Betterez’s flexible Reservations and Ticketing Management platform.
When we bought the company, ticketing was a manual process. We had books to keep track of passengers and availability and paper everywhere. We tried to have custom reservation platform built and it was an expensive lesson that did not even get off the ground. I got introduced to Betterez and had several conversations with their reps. I could not believe how much time these guys dedicated to me and my little company. Still, to this day, they both take a personal interest in what is going on and how we are making out with the program.
SCOTT WARK • Grey Bruce Airbus