CareersCustomer Success


  • Ability to understand customer requirements, develop and guide their thinking to identify financial measures of success, designing a Customer Success program to meet them and ongoing plan to increase value over time.
  • Written and verbal communication, including technical writing skills
  • Ability to work effectively within a team environment 
  • Ability to manage multiple projects with multiple deadlines
  • The ability to conduct cost/benefit analysis, and business case development
  • A go getter who has demonstrated performance achievement abilities and is driven by results.
  • Excellent organizational skills and attention to detail

See our current job openings and apply to

As an established start-up modernizing reservations and ticketing in the ground travel industry, Betterez is disrupting the transit landscape.

We are looking for a talented individual who takes pride in developing customer relationships that promote retention and loyalty; and serving as customer’s trusted adviser and value add partner to drive long-term account satisfaction and growth. 

Reporting to VP of Operations, and working closely with other senior management, you will have the exciting opportunity to learn the inner workings of a high growth startup while becoming a key contributor to Betterez. 

Duties and Responsibilities: 

  • Work with customers to design their Customer Experience programs aligned with Betterez philosophy and product capability whilst ensuring tailored to our Customers’ business objectives and strategy  
  • Promote the Company’s services (enhancements / updates / new initiatives / maintenance) through the relationships you have nurtured.
  • Support customer renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe.
  • Work with the Pre-sales, Project and Sales Teams to facilitate a seamless Customer on-boarding process, ensuring a smooth ‘go live’ and introduction for the Customer from the outset.
  • Closely monitor adoption rates of assigned Accounts; providing insight to Customers.
  • Provide on-going feedback to Leadership, Sales and Marketing Teams.
  • Work collaboratively with the joint team to build Customer testimonials and referrals.
  • Create and contribute to ‘Thought Leadership’ content and proactively seek opportunities to educate across the business on industry knowledge and customer best practice.
  • Anticipate Customers’ requirements and possible challenges - make our customers successful! 
  • Any other duties as requested by the VP of Operations