Technical Writer

As an established start-up modernizing reservations and ticketing in the ground travel industry, Betterez is disrupting the transit landscape.

We are currently looking for a hard-working, talented team player who is up for the challenge of helping our company grow.

Summary of the Role

  • Responsible for writing and maintaining user documentation for Betterez software products
  • Provide leadership in improving technical customer communication and documentation
  • Create and maintain user documentation using different personas
  • Transform complex concepts into simple instructions
  • Develop company-wide best practices for client communication
  • Create and maintain user documentation for our products, including installation guides, API manuals, SDK guides and release notes
  • Solicit material and work from verbal communication, functional and requirements specifications, and interim builds of the software during the development phase
  • Evaluate and improve the effectiveness of documentation


  • 2+ years of technical writing experience in a software company
  • Fluency in English language styles and conventions
  • An ability to master technical concepts and explain them in terms that are appropriate for the target audience
  • Exceptional written and verbal communications skills, including the ability to effectively interview subject matter experts, and to collaborate with others in writing, editing and reviewing large or complex documents
  • Experience documenting APIs (a plus)
  • Experience creating customer training course materials or videos (desired)
  • Ability to install, learn quickly, and to understand technical software, so as to be able to write about it clearly and accurately
  • Experience working on a multi-disciplined team with remote co-workers

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Comprehensive enterprise software to better sell, manage and promote your business. It’s time for betterĀ reservations and ticketing management.

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